CONTACT US

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OUR LOCATIONS

Baltimore Branch
4805 Garrison Blvd. Baltimore, MD 21215
Phone: (443) 869-2600
Fax: (443) 869-2139

Catonsville Branch
5602 Baltimore National Pike, Suite 500
Catonsville, MD 21228
Phone: (410) 747-7530
Fax: 443-869-2139

Hours of Operation
Monday through Friday 9:00 AM to 5:30 PM
Closed on all Major Holidays

*After hours services availble by appointment only

Maryland Crisis Phone Numbers

In the event of an emergency call 9-1-1 Maryland Crisis Hotline 24 Hrs 1-800-422-0009

Maryland Statewide Information and Referral Dial 2-1-1 24 Hours 7 Days a week Emergency Mental Health Services

Mobile Crisis Teams 24/7

Baltimore Crisis Response (Baltimore City) 410-433-5175 or 410-752-2272

Baltimore Child and Adolescent Response System (Baltimore City) 410-433-5175

Baltimore County 410-931-2214

For a complete listing of Crisis phone numbers in Maryland Click Here

 

National Crisis Phone Numbers

National Suicide Prevention Hotline 1-800-273-TALK (1-800-273-8255) Online Chat Available

Veterans Press option 1 or text 838255 for Veterans Crisis Line or visit veteranscrisisline.net  

File a grievence or complaint

Maryland Public Behavioral Health System Optum

You may file a complaint verbally or in writing. You may file your complaint in any of the
following ways:
• Call the Optum Complaints Coordinator weekdays from 8 a.m. to 6 p.m. at 1- 800-888-1965, or TTY 7-1-1
• Mail your written complaint to Optum at:
Optum Maryland – Complaints
10175 Little Patuxent Parkway
Columbia, MD 21045
• Email your complaint to: optummd@optum.com
• If you need help filing your complaint, call Optum at 1-800-888-1965, weekdays between 8:00 a.m. and 6:00 p.m.

View complete Participant Handbook Click Here

Maryland Attorney General Health Education and Advocay Unit (HEAU)

​410-528-8662 (Consumer)
410-528-1840 (Health)
En español 410-230-1712

To have the complaint form mailed to you:  Call 410- 528-1840 or email heau@oag.state.md.us and tell us which form you need and provide us with your mailing address.

Fill out complaint form Online by Clicking Here

The Joint Commission

Report a safety concern or file a complaint about a health organization; The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative. However, no complaints are taken over the telephone.

You must submit your safety concern or file a complaint online. Submit a complaint online